Privacy Policy

Last Updated: April 26, 2026

Raba7ni is committed to protecting the privacy of customers and users of our website (raba7ni.com), member application (app.raba7ni.com), and mobile applications. This Privacy Policy explains what information we collect, how we use it, and when we share it.

1. Information We Collect

We may collect information that you provide directly, such as your name, email address, phone number, password, account details, profile information, saved addresses, loyalty cards, rewards activity, marketplace activity, and messages or requests you submit to us.

When you sign in with Google, Apple, WhatsApp, or another authentication provider, we may receive basic account information such as your name, email address, profile identifier, and authentication token needed to verify your identity.

We may collect technical information such as your IP address, device type, operating system, app version, browser, language, approximate location, device identifiers, push notification token, and activity logs needed to secure and operate the service.

With your permission, we may collect precise location information to show nearby partners, stores, rewards, delivery options, or location-based services. You can control location permissions from your device settings.

If you use QR scanning, uploads, or similar features, we may request access to your camera or photo library only to provide the feature you choose to use.

2. How We Use Information

We use your information to create and manage your account, authenticate sign-ins, provide loyalty cards, rewards, coins, referrals, marketplace features, notifications, customer support, security, fraud prevention, analytics, and service improvements.

We may use your email, phone number, or push notification token to send service messages, login or verification messages, reward updates, order updates, announcements, and marketing communications where permitted by law or with your consent.

We may use aggregated or de-identified information to understand usage trends and improve our products and services.

3. Third-Party Services

We use trusted service providers to operate our website and applications. These may include Google and Firebase services for authentication, push notifications, analytics, crash reporting, cloud messaging, maps, and related mobile app services.

When you use Google Sign-In, Google processes your sign-in according to Google's own privacy policy and terms. We only use the information returned by Google to verify your identity and create or access your Raba7ni account.

We may also use payment, delivery, messaging, hosting, analytics, and infrastructure providers when needed to provide the service. These providers are allowed to process information only for the purposes described in this Privacy Policy or as required by law.

4. How We Share Information

We may share information with partners, merchants, delivery providers, or service providers when needed to provide features you request, such as rewards, orders, claims, payments, delivery, support, or fraud prevention.

We may disclose information if required by law, legal process, regulation, security investigation, or to protect the rights, safety, and property of Raba7ni, our users, partners, or the public.

We do not sell your personal information.

5. Your Choices and Rights

You may access, update, or delete certain account information from your account settings where available. You may also contact us to request access, correction, deletion, or restriction of your personal information.

You can manage push notifications, camera, photo library, and location permissions from your device settings.

You can opt out of marketing emails by following the unsubscribe instructions in those emails. Service-related messages may still be sent when necessary to operate your account.

6. Data Retention and Security

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

We use reasonable technical and organizational safeguards to protect your information. No online service can be guaranteed to be completely secure.

7. Contact Us

If you have questions or requests about this Privacy Policy or your personal information, contact us at raba7niapp@gmail.com.